Operations Intern (Customer Support Intern)

at BitFlyer (view profile)
Location San Francisco, CA, United States
Date Posted August 13, 2019
Category Customer or Business Operations Support
Job Type Office · Full time

Description

The Operations Intern role with bitFlyer is a peak into many exciting areas of the company. The role requires someone with a great attitude and a strong work ethic. The Operations Intern(s) will interact with customers daily, providing top quality support across multiple channels.

The environment is fast-paced and requires that you can think quickly on your feet. You are a natural problem solver and can maintain a friendly and professional tone in any situation. You have a strong attention to detail and can juggle many tasks at once. You work well on a team.

This is a unique opportunity to work for a leading player of a fast-growth and revolutionary industry. A familiarity and genuine interest in Bitcoin and blockchain technology is a huge plus.

You will:

- Support the on-boarding process for bitFlyer USA customers

- Handle emails from bitFlyer USA customers

- Identify and escalate issues reported by customers

- Work closely with the compliance team

- Support office management in collaboration with bitFlyer management

- Help customers get the most value out of the bitFlyer USA service

Required skills and qualifications

You Are:

- Great at both written and verbal communication

- Extremely driven and hardworking

- A natural problem solver

- Adaptable and calm under pressure

- Metrics-driven

- Willing to work some weekends

Experience:

- 1+ years experience in a customer facing position

- Familiarity with Bitcoin and other cryptocurrencies

- Strong analytical skills

- Ability to explain technical processes to non-technical clients

- Familiarity with Zendesk and Slack a plus

- Familiar with Microsoft Office products and Google suite

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