IT Support Technician

at Block.one (view profile)
Location NORTHERN VIRGINIA, United States
Date Posted August 21, 2019
Category Customer or Business Operations Support
Job Type Office · Full time

Description

We are looking for an exceptional IT Support Technician to join our team in Northern Virginia. The IT Support Technician will join the Information Technology Team to support our rapidly growing staff. The ability to work in a fast-paced environment with high attention to detail and the ability to see tasks through to completion are important attributes in any potential candidate.

Responsibilities

  • Support an expanding inventory of macOS, iOS, Linux and Android devices
  • Show basic networking skills including TCP/IP and DNS in troubleshooting network
  • connectivity issues
  • Utilize Mobile Device Management systems to manage computers and mobile devices
  • Use Ticketing and Asset Management system to complete daily tasks
  • Manage and troubleshoot existing printers and network peripherals
  • Provide support for various company applications
  • Test and recommend new hardware and software applications
  • Provide excellent customer service to employees
  • Demonstrate a high level of initiative and self-motivation
  • Show an ability and desire to learn new skills and responsibilities

Required skills and qualifications

  • 3+ years’ experience in a computer support role in a corporate environment
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