Content Moderator

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Location BLACKSBURG, United States
Date Posted August 21, 2019
Category Customer or Business Operations Support
Job Type Office · Full time


We are looking for a Content Moderator passionate about online safety, protecting customers, and providing excellent experiences. The Content Moderator will be responsible for the review of user generated content for potential terms of use violations across products and services, focusing on customer satisfaction and the expeditious resolution of issues.


  • Work with leadership to understand acceptable user generated content policies.
  • Scan user generated content for adherence to policy.
  • Investigate issues regarding content that is flagged for violation of policy and resolve within agreed-upon turnaround times and standards of quality.
  • Escalate issues according to policy.
  • Participate in case reviews.
  • Serve as an advocate for the user community.

Required skills and qualifications

  • 2+ years of content moderation or equivalent work experience.
  • Experience with high volume user generated content environments.
  • Ability to resolve key cases in a prompt, timely fashion.
  • Understanding of social networking and online trends.
  • Strong written and verbal communication skills, including the representation of business metrics and indicators to demonstrate business and operational impact.
  • Ability to communicate effectively, and develop strong relationships with stakeholders and leadership.
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